Extending the life of warehouse devices
You have invested in data capture technology for your warehouse or shop floor, but what happens when that technology fails?
Data capture hardware needs to work hard for your business and failure can mean wasted man hours, machine down time and even loss of income.
Investing in maintenance for your equipment and in a speedy repair service is essential. Symec’s repair centres deal with a wide range of hardware, for a number of well-known businesses. We work closely with our customers to understand what down time means for them and customising our solution to ensure as little disruption and inconvenience as possible.
iForce’s fleet of MC9090s eventually went end of life and were no longer available to buy new. While they were already covered for repair, these contracts were hard to manage. iForce found the administration of these contracts time consuming and inconvenient.
Symec were able to offer a one stop repair contract for all of the devices, putting all of their hardware on the same service with the same start and end dates. Symec continue to repair and maintain iForce’s MC9090s adding around 2 years to the life span of their fleet before a refresh is necessary.
iForce made massive savings through leaving behind the old contracts and the admin time saved. And, at around £1500 per new device, the savings to the company are instant. iForce appreciated that Symec offered this solution rather than pushing for a hardware refresh as soon as the devices went end of life. With Symec’s help, they are now working towards a hands-free data capture solution, using WT4090 terminals with finger scanners, and expect the coming year to be their most efficient to date.
Previously, The Range had been using the manufacturer as a support provider on their CK3Bs, which was an expensive support model, with a major repair costing close to the price of a new CK3X. Historically, the main problem with the legacy Intermec CK3Bs are broken reset buttons & missing battery pins on their devices – a fault deemed beyond economical repair (BER) with the manufacturer as it requires a mainboard swap.
Mainboards that were previously deemed BER by the manufacturer’s repair centre are now repaired by the team at Symec in a shorter space of time.