Extending the life of warehouse devices
You have invested in data capture technology for your warehouse or shop floor, but what happens when that technology fails?
Data capture hardware needs to work hard for your business and failure can mean wasted man hours, machine down time and even loss of income.
Investing in maintenance for your equipment and in a speedy repair service is essential. Symec’s repair centres deal with a wide range of hardware, for a number of well-known businesses. We work closely with our customers to understand what down time means for them and customising our solution to ensure as little disruption and inconvenience as possible.
Helping iForce to keep their MC9090 fleet rolling
iForce operate 10 sites across the UK with over 760 people supporting brands such as John Lewis, Tesco, Screwfix and Maplin. iForce’s fleet of MC9090s eventually went end of life and were no longer available to buy new. While they were already covered for repair, these contracts were hard to manage. iForce found the administration of these contracts time consuming and inconvenient. Symec were able to offer a one stop repair contract for all of the devices, putting all of their hardware on the same service with the same start and end dates. They made massive savings through leaving behind the old contracts and the admin time saved.
Symec continue to repair and maintain iForce’s MC9090s adding around 2 years to the life span of their fleet before a refresh is necessary. At around £1500 per new device, the savings to the company are instant. iForce appreciated that Symec offered this solution rather than pushing for a hardware refresh as soon as the devices went end of life. With Symec’s help, they are now working towards a hands-free data capture solution, using WT4090 terminals with finger scanners, and expect the coming year to be their most efficient to date.
Keeping The Range’s CK3B’s working hard
The Range have discovered the benefits of having a non OEM organisation support their estate of legacy data capture devices.
Symec made contact with the range in 2014 with the intention of supporting their large estate of legacy Intermec CK3Bs. Previously, The Range had been using the manufacturer as a support provider on their CK3Bs, which was an expensive support model, with a major repair costing close to the price of a new CK3X.
Historically, the main problem with the legacy Intermec CK3Bs are broken reset buttons & missing battery pins on their devices – a fault deemed beyond economical repair (BER) with the manufacturer as it requires a mainboard swap. Mainboards that were previously deemed BER by the manufacturer’s repair centre are now repaired by the team at Symec in a shorter space of time.
Through Symec’s legacy hardware support model The Range have avoided needing a costly technology refresh, thus spreading the initial CK3B investment across multiple years. This represents a better ROI.
When asked about their ongoing relationship with Symec, The Ranges’ Mark Williams who is the Distribution Centre Systems Manager told us “Shifting our warehouse device repairs from the OEM to Symec’s service has allowed us to extend the working life of our estate with excellent outcomes.“
Symec is growing
As demands grow for Symec’s refurbishment, repair and staging services we have grown in response. In April 2016, Symec opened a Central Europe facility in Poland. In conjunction with the Bristol, UK head office, this brings the total area devoted to technical services to over 50,000 sq ft. This also allows us to support customers not just in the UK, but across Europe, with fast equipment turn around.
It is easy to contact Symec and start looking at how we can support your repair, refurbishment or replacement needs. Visit us at www.symec.co.uk, email us at [email protected] or call on 0117 978 8884.