The Problem

T Brown are a property maintenance company based in Surrey. They needed to refresh their fleet of Motorola ES400’s on Windows OS and their contract for 300+ connections. They were looking for the best price and service. They had different providers for hardware and connectivity which can ultimately be more difficult to manage.

T Brown were reliant on certain applications that were migrating from Windows to Android. The business made the decision to move to a new operating system, which ultimately precipitated the need to renew the hardware.

T Brown: Hardware and Connectivity for a field-based workforce

Our Solution

Symec proposed that T Brown use Samsung XCover 4’s, a rugged smartphone, on EE SIMs. Chris Madden, IT Manager at T Brown said: “We had to renew our mobile contracts prior to deploying our hardware refresh due to development constraints on our side.”

“We did look at alternatives for the mobile contracts, but there were few others capable of providing the products we needed. Symec are a large player in their field and have the experience and resource to meet our requirements.” Chris added.

As a leading partner of all UK networks, Symec pride themselves on being able to offer the right network for the client’s requirements, whilst bringing their bill down.

“The company had the experience of deployment for a field-based workforce, backed up with support and staging options.”

Minimising downtime was a huge priority for Symec and ensured a smooth transition from O2 to EE. In addition, migrating business applications and hardware from Windows to Android also caused minimal disruption to T Brown’s operations.

T Brown: Hardware and Connectivity for a field-based workforce
T Brown: Hardware and Connectivity for a field-based workforce

The Result

Chris said: “Symec came in best on both parts [hardware and connectivity], which is a great for us, as it is a definite advantage having both with one provider.”

Symec offer excellent staging and deployment support services that truly takes the stress off the customer.

“We used Symec previously as a supplier for PDA hardware and for repairs. They have been great to work with on our mobile contract from deployment of new SIMs to provision of hardware for deployment of devices.”