Since the eCommerce surge prompted by COVID-19, organisations up and down the supply chain have been adapting to new technologies. Regardless of industry or sector, by nature of all the recent changes, technology has been deployed at an alarming pace since 2019 during COVID-19, in an emergency scenario, often with intense time pressures, to plug gaps across organisations. In the rush to modernise, one aspect of successful digital transformation that has not often been given priority, is people. For the new technologies and ways of working to deliver the desired ROI, organisations need the right tools as well as training on the new integrated systems to be able to continue to communicate effectively during the transition and beyond. The entire operation needs to adapt to a new way of working, which creates longer term cultural challenges, and requires professional services and training to be an integrated part of the technology project mix.