Our solutions ensure effective work order assignment, dispatch and scheduling, navigation, technician visibility, and customer communications.
Remote workers demand constant connectivity. Here’s how Symec mobile field service solutions can help.
Field service management solutions
Field engineers are an essential part of many firms’ operations, but to be successful, they require constant connectivity with the rest of the business. As more organisations adopt a mobile-first approach, the solutions these personnel use will need to offer full visibility, reliability and performance in challenging environments in order to support the business.
The challenges facing the employers of field workers
More than half of field service workers still use manual methods to manage their tasks, resulting in lower productivity and missed opportunities for businesses. Companies that do not supply their field engineers with the right equipment can face many issues.
Problems caused as a result of this include:
Lack of communication with on-site technicians
Reduced support and safety for isolated workers
Poorer overall customer service
Potential for damages or breakages of equipment
It’s therefore vital for companies to provide their workers with tough, reliable technology tools to address these challenges.
The Symec solution – the right technology for your workforce
Embracing change is vital if firms are to thrive in the drastically changing ecosystem. Symec offers hardware, software and connectivity tools to address all these issues and ensure field services engineers always have full visibility into their business and have constant connectivity to keep workers in touch at all times.
Whether you need to access inventory information, place orders, track the progress of jobs or manage scheduling, we provide mobile field service solutions and mobile workforce management tools suitable to any situation.
Symec customers benefit from:
Comprehensive repair and replace programme
Next-day swap-out services
Single centralised management platform
Always-on access to company data
Warranties to cover any issue
Ensuring you have the right technology
To be certain that you’re getting the right field services management solutions for your business, there are a few key questions you need to answer to help make the right decisions.
How many workers will require devices?
What information will they need to access from the field?
What risks may they face?
What hazards could their devices come into contact with?
What is the cost of repairing devices vs replacing them?
Get in touch today to learn more about how Symec can help field services engineers stay in touch wherever they are.