Direct applicants only please – Sorry no Agencies

About the Company:-

Symec Technologies are a leader in the B2B supply and management of Enterprise Mobility Solutions, working within various markets including Retail, Transport & Logistics, Warehousing, Distribution and Field Services.Receiving many awards from manufacturers and customers, the company continues to surpass goals and benchmarks set within the industry.

Symec is a driven and passionate organisation which is still growing rapidly year on year and has a strategic plan to become a market leader within 3 years.

About the role:

The Service Technician will be supporting the daily sorting of inbound repairs from customers, OEM’s and our European repair centre. This will consist of staging units to the correct software version, as well as incident assurance of the repair, there will also be times where you will need to help repair devices.

A number of other tasks related to the management of inbound and outbound customer repairs, with tasks ranging from computer-based record keeping, working with courier systems to produce shipping labels, track existing deliveries and liaise with customers regarding shipments or repairs.

It is critical that the person performing these duties has a keen eye for detail, is comfortable working in a transactional role, and enjoys a fast-paced environment. The person would be a member of a small team of people, all of whom contribute to the overall success of the business.

Department
Operations
Contract type
Permanent
Hours
37.5 hours
Salary
up to £21k
Benefits
Competitive

Key Responsibilities

Service Technician
  • Supporting daily checking of repair totes, this will include sorting those which require your attention, daily/weekly, ensuring each repair is updated correctly on our systems and into buffer locations.

  • Ensuring each repair has been staged correctly to customer’s specifications.

  • QA checks ensuring the device is functional and is visually acceptable for customer use.

  • Repair of customer devices which will include opening and fixing components in the device, ensuring it’s working correctly and is visually clean and acceptable.

Service Management
  • Receive broken and repaired units from various sources throughout the day and separate them into their respective work streams.

  • Use the Repair System to create new ‘jobs’ for repair by re-keying information already on customer systems elsewhere.

  • Support of some specific customer repair and return processes, talking to the customer daily to ensure their needs are being met, and using email and other tools to follow up to fix any open issues.

  • Be the primary point of receipt for repairs that are returned from our European Repair Centre in Poland.

  • Support the Goods-In Team, providing cover where necessary, in their duties.

  • Produce some of the basic daily and weekly reports for some specific customers.

  • Process / take action on some repairs that are in our exceptions process, and work with colleagues in Sales, Finance or Customer Care to find solutions.

Knowledge, skills, and experience required for the role:

  • A great team player handles pressure well and with humour and tact.

  • Basic computer knowledge (training on systems will be provided)

  • Ability to be active and mobile as some unboxing, packing and movement of goods will be required

  • Demonstrate a passion for Customer Service.

  • Have an eye for detail, the confidence to ask for help when required, and take pride in the quality of your work.

  • Able to work under pressure and meet deadlines

  • Able to demonstrate initiative and a proactive approach to daily tasks

  • Think out of the box.

  • Logical approach to troubleshooting.

  • Being able to multitask.

  • Very good at time keeping.

  • Dexterity, good hand co-ordination

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