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Symec’s Samsung Galaxy Note 8 Repair repairs services offer comprehensive, flexible support solutions to help guarantee maximum uptime and peace of mind. We not only go beyond standard “repair” services to provide proactive solutions to help you avoid downtime with your devices, but we also do so at a fraction of the price.

Samsung Galaxy Note 8 Repair Options

CONTRACT REPAIR

Symec contract repairs allow the customer to agree on their repair costs over a longer period with 12, 24, and 36-month options. Standard 5-Day SLA, however, can vary depending on the agreed-upon contract

VOUCHER REPAIR

Symec repair vouchers allow the customer to purchase an agreed-upon amount of repair vouchers at a set price over a 12-month period, giving them control of their costs. 5-Day SLA

fixed price repair

This service has been designed for a customer with a broken device(s) that is not covered by one of Symec’s repair contracts. All repairs are carried out at Symec’s repair facilities. 5-Day SLA

Repair Service Standard Serivces

Standard Repair

Once the broken device is returned to Symec's repair facilities, the UK tech team will triage it. If it is a hardware issue, the device will be sent to our repair factory or the OEM. If it is a software issue, the device may be repaired by the UK team. All Symec repairs are subject to a twelve-point post-repair check and come with a 90-day warranty.

UK shipping and delivery

It is possible to give both commercial and residential addresses, but make sure somebody is present to receive the package. We provide offshore downgrades for Northern Ireland and other far-flung areas. This would result in a two-day delivery. If this occurs, customs labels, battery tags for boxes, EORI, and tax numbers are necessary.

Symec Hub

Through Symec Hub, customers can submit service tickets to Symec’s technical team. Symec Hub is included with all repair contracts. Customers can also report on high-value metrics using customised reports, such as “Service ticket status,” “Which branch has the most tickets?” and “What type of problems are the most typical?”

Repair Service Standard Serivces

Standard Repair

Once the broken device is returned to Symec's repair facilities, the UK tech team will triage it. If it is a hardware issue, the device will be sent to our repair factory or the OEM. If it is a software issue, the device may be repaired by the UK team. All Symec repairs are subject to a twelve-point post-repair check and come with a 90-day warranty.

UK shipping and delivery

It is possible to give both commercial and residential addresses, but make sure somebody is present to receive the package. We provide offshore downgrades for Northern Ireland and other far-flung areas. This would result in a two-day delivery. If this occurs, customs labels, battery tags for boxes, EORI, and tax numbers are necessary.

Symec Hub

Through Symec Hub, customers can submit service tickets to Symec’s technical team. Symec Hub is included with all repair contracts. Customers can also report on high-value metrics using customised reports, such as “Service ticket status,” “Which branch has the most tickets?” and “What type of problems are the most typical?”

Optional Samsung Galaxy Note 8 Repair Repair Add-On Services

Disposal

Symec disposes of devices and equipment with a priority of reuse, remanufacture and recycle. As a result, all devices that work are resold on the electronics reselling market. Devices that are faulty can be broken down for parts to be used in repairs and remanufacturing. Devices beyond economic repair are sent to our ISO 14001-compliant recycling partner in Poland and undergo an electronic waste recycling process. This only occurs as the last option.

Staging

Symec can stage all devices post-repair if the customer requests. This can include the pre-configuring of devices, application of asset labels, screen protectors & protective cases, and kitting up of any accessories and training material. This allows the device to be used straight out of the box.

Decommissioning

All end-of-life devices that Symec receives are disposed of in a secure and GDPR-compliant way. When the device arrives at the Symec facility, all data is wiped via industry-leading software “Blanco”. If the devices are being collected, all of our collection vehicles are tracked, and drivers vetted. Each Blancco wipe comes with indemnity insurance of up to £5 million. Upon completion, the customer received a due diligence packing containing an asset audit report, waste transfer note, hazardous waste certificate, and Certificate of Data Erasure.

Bulk Up Load

For customers wanting to return devices in batches, Symec offers a bulk upload method. The customer’s account manager will provide them with a template to list the devices they would like to return. Once the spreadsheet has been returned to the account manager. The customer prints a copy and adds it to the box containing the devices and sends it to Symec for us to process the devices.

Samsung Galaxy Note 8 Repair Swap Services

Symec provides a ‘buffer stock’ of pre-setup devices to customers. When a faulty device ticket is received, Symec delivers a replacement unit the following day by courier. The faulty device is collected at the same location as the replacement unit is delivered. It is then taken to Symec facilities for repair and returned to buffer stock. Symec will maintain buffer stock inventory, ensuring that the service can be provided. During pre-deployment planning, Symec will determine the ordering threshold and communicate it to the company. The company may adjust the threshold according to its needs.

Optional Samsung Galaxy Note 8 Repair Swap Add-On Services

Advance Exchange

A replacement device is delivered to an agreed-upon location and then the faulty device is collected “X” number of days after the initial delivery.

Same Day Technical Courier Swap

The courier will carry out SIM swaps, SD card swaps, and other technical services such as last-mile staging. The faulty device will be sent back to Symec for repair and returned to buffer stock.

SIM Swap

The replacement unit is sent via a technical courier to the customer arriving the next working day. The faulty unit is collected at the same location the replacement unit is delivered. The courier will carry out SIM swaps and other technical services such as last-mile staging.

Staging

Symec can stage all devices post-repair if the customer requests. This can include the pre-configuring of devices, application of asset labels, screen protectors & protective cases, and kitting up of any accessories and training material. This allows the device to be used straight out of the box.

Get a fast quote on Samsung Galaxy Note 8 Repair

Use Your Old Devices as Credit

Contact our team to discuss our device buy back solution

All the latest devices

Symec are a top tier partner with all the leading hardware manufactures.

Screen Repairs

Battery Replacemens

Factory Resets

Charging Ports

Headphone Socket

Cameras

Signal Faults

Screen Repairs

Battery Replacemens

Factory Resets

Charging Ports

Headphone Socket

Cameras

Signal Faults