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To keep up with changing consumer shopping habits over the past 12 months, the Transportation and Logistics (T&L) industry has invested heavily in new technology.

However, SOTI’s 2021 global report, Mobilising the Delivery Workforce: State of Mobility in Transportation and Logistics, shows that despite these investments there is still a long path ahead for T&L companies to realise the benefits. Without the expertise and ability to benefit from improved mobile tech systems, challenges in improving productivity, profitability, customer experience, and ROI will continue.

What You’ll Learn:

  • Investing in new tech is one thing, but knowing how to use it to is another. Find out how respondents said they’d invested in new tech in the past 12 months, and how many still say their employees are losing hours each week to system or device downtime.
  • The consumer experience requires improvement. What percentage of respondents said they are exploring new ways to handle returns to improve the customer experience?

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