We wish all our colleagues, customers, suppliers and partners a great Festive Season and a Happy New Year
We wish all our colleagues, customers, suppliers and partners a great Festive Season and a Happy New Year
Symec repair vouchers allow the customer to purchase an agreed-upon amount of repair vouchers at a set price over a 12-month period, giving them control of their costs. 5-Day SLA
Once the broken device is returned to Symec's repair facilities, the UK tech team will triage it. If it is a hardware issue, the device will be sent to our repair factory or the OEM. If it is a software issue, the device may be repaired by the UK team. All Symec repairs are subject to a twelve-point post-repair check and come with a 90-day warranty.
It is possible to give both commercial and residential addresses, but make sure somebody is present to receive the package. We provide offshore downgrades for Northern Ireland and other far-flung areas. This would result in a two-day delivery. If this occurs, customs labels, battery tags for boxes, EORI, and tax numbers are necessary.
Through Symec Hub, customers can submit service tickets to Symec’s technical team. Symec Hub is included with all repair contracts. Customers can also report on high-value metrics using customised reports, such as “Service ticket status,” “Which branch has the most tickets?” and “What type of problems are the most typical?”
Once the broken device is returned to Symec's repair facilities, the UK tech team will triage it. If it is a hardware issue, the device will be sent to our repair factory or the OEM. If it is a software issue, the device may be repaired by the UK team. All Symec repairs are subject to a twelve-point post-repair check and come with a 90-day warranty.
It is possible to give both commercial and residential addresses, but make sure somebody is present to receive the package. We provide offshore downgrades for Northern Ireland and other far-flung areas. This would result in a two-day delivery. If this occurs, customs labels, battery tags for boxes, EORI, and tax numbers are necessary.
Through Symec Hub, customers can submit service tickets to Symec’s technical team. Symec Hub is included with all repair contracts. Customers can also report on high-value metrics using customised reports, such as “Service ticket status,” “Which branch has the most tickets?” and “What type of problems are the most typical?”
Symec disposes of devices and equipment with a priority of reuse, remanufacture and recycle. As a result, all devices that work are resold on the electronics reselling market. Devices that are faulty can be broken down for parts to be used in repairs and remanufacturing. Devices beyond economic repair are sent to our ISO 14001-compliant recycling partner in Poland and undergo an electronic waste recycling process. This only occurs as the last option.
Symec can stage all devices post-repair if the customer requests. This can include the pre-configuring of devices, application of asset labels, screen protectors & protective cases, and kitting up of any accessories and training material. This allows the device to be used straight out of the box.
For customers wanting to return devices in batches, Symec offers a bulk upload method. The customer’s account manager will provide them with a template to list the devices they would like to return. Once the spreadsheet has been returned to the account manager. The customer prints a copy and adds it to the box containing the devices and sends it to Symec for us to process the devices.
Symec provides a ‘buffer stock’ of pre-setup devices to customers. When a faulty device ticket is received, Symec delivers a replacement unit the following day by courier. The faulty device is collected at the same location as the replacement unit is delivered. It is then taken to Symec facilities for repair and returned to buffer stock. Symec will maintain buffer stock inventory, ensuring that the service can be provided. During pre-deployment planning, Symec will determine the ordering threshold and communicate it to the company. The company may adjust the threshold according to its needs.
A replacement device is delivered to an agreed-upon location and then the faulty device is collected “X” number of days after the initial delivery.
The courier will carry out SIM swaps, SD card swaps, and other technical services such as last-mile staging. The faulty device will be sent back to Symec for repair and returned to buffer stock.
The replacement unit is sent via a technical courier to the customer arriving the next working day. The faulty unit is collected at the same location the replacement unit is delivered. The courier will carry out SIM swaps and other technical services such as last-mile staging.
Symec can stage all devices post-repair if the customer requests. This can include the pre-configuring of devices, application of asset labels, screen protectors & protective cases, and kitting up of any accessories and training material. This allows the device to be used straight out of the box.
Contact our team to discuss our device buy back solution
Symec are a top tier partner with all the leading hardware manufactures.
Screen Repairs
Battery Replacemens
Factory Resets
Charging Ports
Headphone Socket
Cameras
Signal Faults
