Bridging the Rugged and Consumer Device Divide

In this paper, we’ll look at how a new generation of rugged devices are merging the functionality, power and price you’ve come to expect from consumer devices with the durability and security you need from rugged handsets.

1. Productivity

Increasing productivity is one of the biggest challenges today. Samsung rugged devices can help transform the output of your business.

• Samsung DeX

• S-Pen with IP68

• Wet Glove Mode

2. Industry Ready

Samsung Galaxy rugged devices have been built to help business easily adopt to new transformative capabilities with less cost and disruption.

•mPOS Ready 

• Enhanced Wi-Fi

• Active Key

3. Services

Expert help to configure and manage your fleet and ensure your employees get the most out of their devices.

•3 Years Enhanced Support

• Extend

• QuickStart Go Service

Everything your business needs

Get the most out of every working minute. Samsung rugged devices help busy professionals maximise their productivity without the need for multiple devices. With a rugged device, there’s no need for a laptop, barcode scanner or clipboard—they’re all rolled into one.


Samsung DeX

Samsung DeX connects your rugged device to a monitor with a single cable for a PC-like experience. No cable? No problem. With certain devices DeX connects wirelessly.

Samsung DeX is optimised for a range of productivity apps like Microsoft Office 365 and VMware, enabling you to work on multiple applications at once using full desktop versions of the apps. Frontline employees will be able to work seamlessly and securely in the office and on the move.

S-Pen with IP68

Don’t let demanding conditions stop you capturing data. The water and dust resistant S Pen 1 allows you to capture customers’ digital signatures, take notes without touching the screen and create map overlays or sketch out ideas on-the-go. It’s highly responsive, enabling precision input, even with gloved hands, making it as flexible as your itinerary. Plus, there’s no need for batteries or charging, so it won’t let you down.

Wet Glove Mode

Frontline workers are increasingly having to wear gloves whilst working in accordance with guidelines on PPE. Samsung’s rugged devices make sure your work still gets done safely. Whether you’re a field engineer or a healthcare worker, the increased screen sensitivity lets you keep projects running smoothly while keeping your hands protected.

Industry Ready

mPOS Ready

Enable more seamless payments across the customer journey. Samsung rugged devices just need to be connected to a POS solution to allow frontline staff to check orders and stock levels in real time, as well as receive on-the-spot payments to maximise selling opportunities*.

* Additional software required to take payments directly on a device.

Enhanced Wi-Fi Performance

Certain rugged devices* are compatible with Wi-Fi 6**, the next generation of Wi-Fi. It offers four times the throughput per user in crowded environments as well as better power efficiency, maximising the battery life of your device.

* Feature available on the Tab Active3 only. 

** Maximum data rate is Wi-Fi 6 technology specification, Maximum speed may vary depending on Device, AP, N/W environment.

Enhanced Wi-Fi Performance

As augmented reality becomes a credible business application, the Google ARCore application* enables your rugged device to detect and track movement and sense its environment adding a whole new dimension to your device applications.

* Installation of Google ARCore Application required.

Active Key (Programmable Button)

Stay in contact at the push of a button. Samsung and Microsoft bring the best of hardware and software together with the new Galaxy XCover Pro and Microsoft Teams* to enable frontline workers to be more collaborative, productive and secure. With two programmable keys, you can set up your device to be push-to-talk ready—enabling you to stay in constant contact with anyone using walkie-talkie capability throughout your day. And with our push-to-talk QuickStart service, we’re on hand to help you get up and running–taking the stress and hard work out of set-up. Or, programme your keys as a shortcut to frequently used applications—avoiding repetition and interruptions to your workflow.

* Microsoft Teams application and license required.


3 Year Enhanced Support Extend

Keep your business running with extra support for your rugged devices. Galaxy Enterprise Edition* gives you 3 years of enhanced service support, ensuring your mobile technology continues to perform. Our dedicated UK-based Business Services Centre can provide technical support and advice when required. And should any of your devices need replacing, we offer a next business-day replacement service**. Plus we can look to fix your device with WeFix on-site repair, our store walk-in service, or our bulk repair service*** .

*Doorstep exchange with Samsung gold stock.
**Only available on XCover Pro, XCover 5 and Tab Active3 and Tab Active Pro devices.
***Choose from courier collect and return service, Samsung WeFix on-site repair service, our store walk-in option, or our bulk repair service.


If you already have an enhanced service, you can easily extend the life of your devices with an extra period of enhanced support for the fourth and fifth year. This additional support includes:

  • Regular Knox health check
  • Original manufacturer-backed parts
  • Military-grade data wipe
  • Multiple repair/replace options
  • Next business-day doorstep exchange

* Installation of Google ARCore Application required.

QuickStart Go Service

Getting your mobile fleet up and running can be costly and time-consuming. And depending on the size of your business, you might not have the in-house expertise to do it. Or it might pull your IT team away from other important tasks. But don’t worry. With our QuickStart Go service, we can help you set up Knox Suite as part of Enterprise Edition—at no extra charge. We’re on hand to help you get your devices configured and deployed. And we’ll do all the hard work, making sure things are set up the way you want, with all the support and security you need. Plus, the service is fully customisable, so you can pick the level of support that’s right for you.

We also offer a separate QuickStart Go service for push-to-talk. Our experts can help configure the functionality, with end-to-end set up across multiple applications and with tailor-made support to meet your needs.

Interested in the New Evolution of Rugged Devices? Contact our experts for advice